TERMS AND CONDITIONS
A few things to consider before you buy
These Terms and Conditions govern all purchases between you (“the Customer”) and crossrope.com.au. If any of these terms and conditions concern you, please do not purchase from the site and/or email us with any concerns at email@example.com
Method of Payment and Card Types accepted:
- Credit Card
Orders that are in stock are typically dispatched with Australia Post within 48 hours of receiving your order.
We generally provide tracking information shortly after dispatch but reserve the right not to provide this information.
We provide free shipping on all our sets (Bolt Set, Starter Set, Plus Set, Premium Set)
We provide free shipping for all purchases with a total value over $99.00.
All individual cables and handles will require a small postage and handling fee. At the time of writing this, that fee is $5.00 (AUD).
We operate a “return and swap” policy for up to 10 days after dispatch when a customer feels they need to change the size of their ropes.
We strongly urge you to review our Sizing Chart before purchasing, however if you find you wish to change sizes, please email us at firstname.lastname@example.org with your order number and details about the size you would prefer.
In approved cases, we would require you to post your items back to us with all packaging in new condition. Once received, we will dispatch your new size within 48 hours of receiving the returned items.
We reserve the right to refuse and “return and swap” requests.
Unfortunately we can not offer refunds for changing of minds.
Feel free to email us at email@example.com with any queries before you purchase.
To avoid confusion please confirm any order cancellations in writing as soon as possible. In most cases, if the order has not been dispatched we will simply cancel the order and refund your payment.
We reserve the right to refuse any cancellation requests, however if any doubt please email us at firstname.lastname@example.org
Damages and Delivery Discrepancies
Please advise us immediately upon receipt of damaged goods. Unfortunately we cannot accept any claims relating to deliveries that have exceeded more than 24 hours. We will replace damaged items within that period, if the damage has not been caused by misuse.
All sizes, weights and measurements are approximate.
Please ensure you review our Sizing Chart before ordering.
Liabilities, Warranties and Laws
Crossrope.com.au is owned and operated by VIVO SPORTS GROUP PTY LTD.
The buyer assumes all risk and liability for any loss, damage or injury resulting from the sale and use of any products from crossrope.com.au. The buyer agrees to defend, indemnify and hold VIVO SPORTS GROUP PTY LTD harmless against any liability, losses, damages or costs (including any legal costs) incurred or suffered resulting from the sale and use of any products.
We offer a 12-month warranty against manufacturing defects. If you have any concerns or queries regarding product warranties, please contact us to discuss before purchasing.
The laws of Australia govern all Terms and Conditions.