There has been no change to our operations since the pandemic began and we are dispatching orders daily. All our stock is held in a warehouse in Melbourne, which has not been impacted from any COVID related restrictions.
Like most online retailers, however, we have had some big spikes in demand. This made it hard to adjust in March, but as we write this in June we are now well on top of it.
We have stock being flown in to our warehouse regularly, allowing us to keep products well stocked and adjust quickly to any changes in demand.
If you are ordering a product on “back-order” or “pre-sale”, it’s likely you will only have to wait a few extra days.
Here are a few answers to some other questions:
The main impact is being felt by Australia Post. With a lot less planes in the air and a large increase in online orders, Australia Post are under pressure. Even though we are dispatching daily, it would be wise to expect your delivery to take a little longer.
The way it’s being explained to us is that Express Post is now taking about as long as Standard Post used to take. Standard Post is then taking a few days longer than that.
Express Post is still your fastest option, but expect it to take an extra day or so.
As above, with the reduction of planes in the air and increased demand, we have started to see more serious issues with our International Deliveries.
Today (2 June, 2020) we’ve had to make the decision to turn off all sales to our International Customers until further notice. In some instances, we’ve seen deliveries take many weeks to get to New Zealand and Singapore.
It’s just not the experience we want for any of our customers.
We don’t blame Australia Post for this either. We completely understand the strain their network must be under.
If you are an International Customer and you wish to discuss this with us, please email [email protected] and we’ll be happy to help.