At Crossrope Australia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or contact us. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following information when you interact with us:
- Contact details – name, email address, and any information you include when you email us or submit an enquiry.
- Order/Support information – product preferences, shipping queries, and communications related to your purchase or warranty support.
- Usage data – anonymised analytics such as pages viewed, time on site, device and browser type, and general location (city/region).
- Cookies and similar technologies – to remember preferences and improve site performance.
2. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide customer support.
- Process and track orders, deliveries, and returns where relevant.
- Improve our website, products, and user experience through aggregated analytics.
- Share updates about jump rope training tips, promotions, or product news (only where permitted by you).
- Comply with legal obligations and protect our legal rights.
3. Cookies, Tracking, and Analytics
We may use cookies and analytics tools to understand how visitors use our site and to enhance performance. Cookies help us remember preferences (like region or device). You can disable cookies in your browser; however, some features may not function as intended.
4. Disclosure of Information
We do not sell your personal information. We may share limited data with trusted service providers (e.g., hosting, analytics, email service) who process information on our behalf and are required to protect it. We may also disclose information when required by law or to defend our legal rights.
5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. While no method of transmission or storage is 100% secure, we use industry-standard safeguards and limit access to authorised personnel only.
6. Access, Correction, and Your Choices
You may request access to, or correction of, your personal information that we hold. If you no longer wish to receive optional communications, you can opt out at any time by following the instructions in our emails or by contacting us directly.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their policies before providing personal information.
8. International Access
Our website may be accessed from outside Australia. By using the site, you understand your information may be processed in Australia or other jurisdictions by our service providers, subject to appropriate safeguards.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated date.
10. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your data, or want to make a privacy complaint, please contact us:
Email: [email protected]
Address: Australia
Website: www.crossrope.com.au