A few things to consider before you buy
These Terms and Conditions govern all purchases between you (“the Customer”) and crossrope.com.au. If any of these terms and conditions concern you, please do not purchase from the site and/or email us with any concerns at [email protected]
Method of Payment and Card Types accepted:
Orders that are in stock are typically dispatched with Australia Post within 48 hours of receiving your order.
We generally provide tracking information shortly after dispatch but reserve the right not to provide this information.
Important: Crossrope Australia sends orders through one of two providers, they are 1) Sendle and 2) Australia Post. We will always do our best to process your order and hand it over to one of these courier companies as quickly as possible. We cannot, however, guarantee their service, delivery timelines or accuracy of tracking information.
If you wish to use their websites to estimate delivery times, use Post Code 3926 as the origin and ensure to add the 1-2 business days which we need to process your order.
For almost 2 years, we offered Free Shipping on all our Sets and orders above $99.00.
Unfortunately, from 2018 onwards, we cannot continue this service. All products now have shipping costs added to them and we can confirm that these shipping charges are based on dimensions and weights. In some cases, we’ve found ways of reducing the product costs, to help our customers with the addition of shipping charges.
Generally speaking, shipping rates will range between AUD $4.95 and AUD $16.95.
In all cases, buying directly through the Australian Crossrope site will still remain considerably cheaper than purchase from an international supplier.
From time to time, we may offer Free Shipping promotions or coupon codes. In all cases, Free Shipping offers will only be available for Australian customers. International deliveries will still be chargeable.
We operate a “return and swap” policy for up to 10 days after dispatch when a customer feels they need to change the size of their ropes.
We strongly urge you to review our Sizing Chart before purchasing, however, if you find you wish to change sizes, please email us at [email protected] with your order number and details about the size you would prefer.
In approved cases, we would require you to post your items back to us with all packaging in new condition. Once received, we will dispatch your new size within 48 hours of receiving the returned items.
We reserve the right to refuse and “return and swap” requests.
Unfortunately, we can not offer refunds for changing of minds.
Feel free to email us at [email protected] with any queries before you make a purchase.
To avoid confusion please confirm any order cancellations in writing as soon as possible. In most cases, if the order has not been dispatched we will simply cancel the order and refund your payment.
We reserve the right to refuse any cancellation requests, however, if any doubt please email us at [email protected]
Damages and Delivery Discrepancies
Please advise us immediately upon receipt of damaged goods. Unfortunately we cannot accept any claims relating to deliveries that have exceeded more than 24 hours. We will replace damaged items within that period, if the damage has not been caused by misuse.
Coupon Codes cannot be used in conjunction with each other. Only one coupon code per order is allowed.
All sizes, weights and measurements are approximate.
Please ensure you review our Sizing Chart before ordering.
Our handles are covered by a 2-year warranty; if there is an issue with your handles, we will make it right.
Our ropes are not covered by warranty. That does not mean our ropes aren’t excellent quality and durable. It just means that all ropes wear out over time and you will eventually need to replace your ropes. Here are some factors that affect rope longevity:
Rope Longevity Factors
Volume of use outdoor use compared to indoor use: outdoor use is fine, but indoor use extends rope life
Frequency and duration of use: more use = faster wear
Temperature: prolonged use in very cold temperatures can reduce rope life
Rope thickness: heavier ropes have a thicker plastic coating and last longer
Liabilities and Laws
Crossrope.com.au is owned and operated by VIVO SPORTS GROUP PTY LTD.
The buyer assumes all risk and liability for any loss, damage or injury resulting from the sale and use of any products from crossrope.com.au. The buyer agrees to defend, indemnify and hold VIVO SPORTS GROUP PTY LTD harmless against any liability, losses, damages or costs (including any legal costs) incurred or suffered resulting from the sale and use of any products.
The laws of Australia govern all Terms and Conditions.